Think Brand FirstAI CRM & Growth Systems

Privacy Policy

Think Brand First — Last updated: 18 August 2026

This Privacy Policy explains how Think Brand First ("we," "us," or "our") collects, uses, stores, and protects information when you interact with us, including through our website, our internal business platforms (such as our CRM systems), and messaging channels including WhatsApp, powered by the WhatsApp Business Platform / WhatsApp Cloud API provided by Meta Platforms, Inc.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information — such as your name, phone number, WhatsApp number, and email address.
• Business information — such as your company name, business category, and location, if you engage with us as a lead, customer, or business contact.
• Communication content — messages, inquiries, and attachments you send to us via WhatsApp, email, or our web forms, and messages we send to you (including automated welcome messages, order updates, appointment reminders, or support responses).
• Technical and usage data — such as message delivery status, timestamps, and interaction logs needed to operate and troubleshoot our messaging systems.

2. How We Use Your Information

• To respond to inquiries and provide customer support.
• To send transactional and business-related messages via WhatsApp (e.g. lead follow-ups, order/appointment updates, notifications you have requested or that relate to an existing business relationship).
• To manage our customer relationship management (CRM) records.
• To improve our services, products, and communications.
• To comply with legal obligations and enforce our terms.

3. WhatsApp Messaging

When you message us on WhatsApp, or when we message you (for example, after you submit an inquiry or become a lead/customer), that communication is processed through the WhatsApp Business Platform operated by Meta Platforms, Inc. Meta processes this data in accordance with its own WhatsApp Business Data Processing Terms. We only use WhatsApp messaging to communicate about business matters relevant to your inquiry, order, appointment, or ongoing relationship with us, and you may opt out of further messages at any time by replying "STOP" or contacting us directly.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (e.g. hosting providers, the WhatsApp Business Platform / Meta, and CRM software used internally).
• Legal authorities, where required by law or to protect our rights.

5. Data Retention

We retain your information for as long as necessary to fulfil the purposes described in this policy, maintain accurate business records, and comply with legal obligations. You may request deletion of your data at any time (see Section 7).

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

You may contact us at any time to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your information.
• Opt out of receiving further WhatsApp or other communications from us.

8. Children's Privacy

Our services are intended for business use and are not directed at children. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

10. Contact Us